Created by: andreia33
Number of Blossarys: 1
Activity - set of interrelated tasks, drafted in seasonal, cyclical or routine that contribute to the achievement of at least a goal as well, taking into account the specificity of the product, allow ...
Brainstorming means brainstorming and brainstorming . It's an English expression formed by the combination of the words "brain " , which means brain, intellect and "storm " which means storm. ...
Compliance - fulfillment of a requirement. Compliance can be, for example, the specifications promised service to others. Consumers expect the products they have purchased their quality in ...
Customer satisfaction - Customer perception of the degree to which their needs were met. Satisfaction can be felt as a reward by the process of good decision taken by the customer ( Piqueras , ...
Cliens the Latin, the term client allows to refer to the person who has access to a product or service for a fee. Customer is a person or organization that receives a product The notion tends to be ...
Defect – non-fulfillment of a requirement related to an intended or specified use. Indeed, we are faced with an addiction of the product for its inadequacy that occurs when the product fails to ...
Effectiveness - comparison between the outputs, results and / or the effective impact with those expected or estimated. It is the extent to which the activity is performed and planned results are ...