Created by: andreia33
Number of Blossarys: 1
English (EN) 
Vision - reveals the strategic intent of an organization, formulated in terms of prediction or anticipation of the evolution of the external environment and how the organization intends to put up ...
Management system - a system to establish policy and objectives and to achieve these goals. A management system is a proven framework to manage and continuously improve policies, procedures and ...
Customer satisfaction - Customer perception of the degree to which their needs were met. Satisfaction can be felt as a reward by the process of good decision taken by the customer ( Piqueras , ...
Quality - the degree to which a set of inherent characteristics satisfies the requirements. Quality is a subjective concept and the term comes from Latin. Quality is related to perceptions of each ...
Process-set of interrelated activities or interactive that transforms inputs into outputs (products). We define the term process as interrelated sequence of events that are related to each other, in ...
Mission - strategic management concept by which an organization must define its purpose, the image you convey your customers and the main activities it proposes to pursue. Mission is a philosophical ...
Infrastructure - system structures, equipment and services that enable the production and circulation for consumption and exchange of services required for the functioning of an organization. ...
