Home > Term: trombone
trombone
A connected voice path which enters an IVR from a switch on one circuit, then returns to the same switch on a parallel circuit. Two IVR ports and two circuits are consumed, but in some circumstances this might be the only way to make a connection between two callers if the attached switch does not support a Call Transfer function.
- Part of Speech: noun
- Industry/Domain: Software
- Category: Globalization software service
- Company: IBM
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Creator
- Peteh
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