Home > Term: automatic call distributor (ACD)
automatic call distributor (ACD)
A device that answers calls with a recorded message and then routes calls to the appropriate department or unit.
- Part of Speech: noun
- Industry/Domain: Health care
- Category: General
- Company: Blue Cross Blue Shield
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Creator
- Jessehe
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(V.I.P) 32013 points - 40.13% positive feedback
