- Industry: Consulting
- Number of terms: 1807
- Number of blossaries: 2
- Company Profile:
Gartner delivers technology research to global technology business leaders to make informed decisions on key initiatives.
Captive centers are client-owned-and-operated service delivery centers, typically in a nondomestic, low-cost location, that provide service resources directly to their organization. The personnel in a captive facility are legal employees of the organization, not the vendor.
Industry:Technology
Capacity utilization is the production of a fab divided by its maximum potential production.
Industry:Technology
The process of specifying the level of resources (facilities, equipment and labor force size) that best supports the enterprise’s competitive strategy for production.
Industry:Technology
Capable to promise (CTP) systems enable enterprises to commit to customer orders based on production/resource capacity (available or planned) and inventory (available or planned). CTP solutions consider resource (equipment, people and materials) availability, capacities, constraints, work in progress or planned work, multiple steps in the production process, multiple nodes in a supply chain network (including, in some sophisticated use cases, supplier networks) and various rules to calculate accurate promises. Newer systems also consider non-production-related constraints, such as transportation, which enable delivery factors (such as shipping mode options) to be factored into promise dates.
Industry:Technology
An application used by marketers to design multichannel marketing campaigns and track the effect of those campaigns, by customer segment, over time.
Industry:Technology
Campaign management applications help organizations segment, target and manage multichannel marketing messages. Elements of functionality include data mining, customer segmentation, customer-event triggering, next-best-action recommendation engines and campaign optimization.
Industry:Technology
Caller ID is a telephone service that records the telephone numbers of incoming calls; it is a form of automatic number identification (ANI). Caller ID systems can be integrated with customer databases to streamline call management processes. This integration gives the agent receiving a call instantaneous access to relevant information about the caller. For example, when a customer calls, that customer’s name immediately appears on the agent’s computer screen. The screen might include information about the product a customer purchased and the purchase date. The system could also display the client’s previous call history, information about other products the customer owns and price promotions on products that might also be appealing to that caller, based on a profile in the database.
Industry:Technology
Call processing is defined as the sequence of operations performed by a switching system from the acceptance of an incoming call through the final disposition of the call.
Industry:Technology
Call detail recording (CDR) is a means of capturing telephone system information on calls made, including who made the call, where it went and what time of day it was made, for processing into meaningful management reports. With such information, it is easier to spot exceptions to regular calling patterns such as out-of-hours calling, international calls, significant variances from previous reporting periods and call destinations that do not reflect normal calling patterns for the enterprise. Also known as station message detail recording (SMDR).
Industry:Technology
A call center is a group or department in which employees receive and make high volumes of telephone calls. Call centers can have internal customers (e.g., help desks) or external customers (e.g., customer service and support centers). The call center uses a variety of technologies to improve the management and servicing of the call. A center that use both phone- and non-phone-based communication channels (e.g., e-mail or the Web) is known as a contact center.
Industry:Technology
