- Industry: Consulting
- Number of terms: 1807
- Number of blossaries: 2
- Company Profile:
Gartner delivers technology research to global technology business leaders to make informed decisions on key initiatives.
Service-oriented architecture (SOA) is a design paradigm and discipline that helps IT meet business demands. Some organizations realize significant benefits using SOA including faster time to market, lower costs, better application consistency and increased agility. SOA reduces redundancy and increases usability, maintainability and value. This produces interoperable, modular systems that are easier to use and maintain. SOA creates simpler and faster systems that increase agility and reduce total cost of ownership (TCO).
Click here for Gartner’s Top 10 Strategic Technology Trends for 2014 SummaryArticle NameSOAGartner, Inc.Gartner, Inc.DescriptionService-oriented architecture (SOA) is a design paradigm and discipline that helps IT meet business demands.
Industry:Technology
Within service-level agreements (SLAs), SLOs are the objectives that must be achieved — for each service activity, function and process — to provide the best opportunity for service recipient success (see SLA).
Industry:Technology
The ongoing process of using service-level agreements (SLAs) to maintain high quality in the provision of services — and to ensure that service-level objectives (SLOs) and performance meet the changing needs of the recipient’s business — through continuous improvement of service activities, functions and processes. See SLA and SLO.
Industry:Technology
An agreement that sets the expectations between the service provider and the customer and describes the products or services to be delivered, the single point of contact for end-user problems and the metrics by which the effectiveness of the process is monitored and approved.
Industry:Technology
The telecommunications switch in an intelligent network which handles a call with reference to supplementary routing and database information contained at a service control point (SCP).
Industry:Technology
Routers are a class of network controller that determines the best route for data and voice transmissions between a transmitter (sender) and a receiver. They are typically controlled by software and can be programmed to provide the most inexpensive, fastest or least-busy routes available. Routers operate at Layer 3 of the International Organization for Standardization (ISO)/Open Systems Interconnection (OSI) model. This definition applies to service provider routers only.
Industry:Technology
Service parts planning (SPP) supports the optimal stock quantities and location of items used to service internal assets or customer equipment in the aftermarket. SPP applications address processes such as:
• Forecasting and demand planning
• Inventory planning and optimization
• Distribution/allocation and supply planning
• Collaboration
• Workforce planning
• Analytics and BAM (such as visibility and event management)
• Pricing optimization
• Returns and repair center management
Industry:Technology
A minor revision to a software product that contains feature updates or bug fixes, but not enough new code to warrant a new version number.
Industry:Technology
A tool for monitoring, measuring, managing and demonstrating the contribution of IT to the enterprise.
Industry:Technology
The performance goals of specific business processes to meet overall business-unit objectives.
Industry:Technology
