- Industry: Consulting
- Number of terms: 1807
- Number of blossaries: 2
- Company Profile:
Gartner delivers technology research to global technology business leaders to make informed decisions on key initiatives.
Refers to the standards body known as the WiMAX Forum and to the broadband wireless technology based on the IEEE 802.16 standard. See also 802.16, 802.16-2004, 802.16e-2005 and 802.16m.
Industry:Technology
The World Wide Web Consortium (W3C) is a nonprofit group based in the U.S. that develops and recommends standards for the Web.
Industry:Technology
Workstations have typically been high-end complex instruction set computer (CISC), Explicitly Parallel Instruction Computing (EPIC) or reduced instruction set computer (RISC)-based CPU architectures with high-performance graphics, OS and system architecture. In general, workstations must include a 32-bit or 64-bit multitasking OS, as well as configurations that support high-resolution graphics capabilities and three-dimensional (3D) graphics functionality. The workstation market includes traditional Unix workstations, such as Linux, and workstations running Windows XP/Vista or other advanced OSs.
Industry:Technology
A system intended to maximize the use of agent labor by projecting incoming call volumes and scheduling staff to meet needs exactly, by time of the day, day of the week, week of the month, etc. WFM systems use historical calling records, which are collected from the automatic call distribution system, to project future calling patterns and volumes for specified time frames. Features include: • Call volume forecasting • Calculation of the required number of agents, based on the desired average speed of answer • Agent scheduling • Meeting and vacation planning • Reporting • “What if” analysis
Industry:Technology
Workforce analytics is an advanced set of data analysis tools and metrics for comprehensive workforce performance measurement and improvement. It analyzes recruitment, staffing, training and development, personnel, and compensation and benefits, as well as standard ratios that consist of time to fill, cost per hire, accession rate, retention rate, add rate, replacement rate, time to start and offer acceptance rate.
Industry:Technology
There are two types of workflow management:
Internal and external process integration—a workflow approach that allows for the definition of business processes that span applications, including those that come from different vendors. This usually requires a standards-based commercial workflow development environment.
Automated events or processes—a workflow approach that enables automated tasks (e.g., the automation of steps in a marketing campaign or a sales process) to be performed.
Industry:Technology
Work management is a set of software products and services that apply workflow structure to the movement of information as well as to the interaction of business processes and human worker processes that generate the information. Work management streamlines and transforms crucial business processes and thus can improve results and performance.
Industry:Technology
Work breakdown structure; another form of process mapping.
Industry:Technology
A wireless power supply facilitates the charging or direct powering of electrical and electronic equipment using inductive or radio frequency (RF) energy transfer. Inductive systems are preferred for short ranges (a few centimeters) and can provide very high levels of power equaling several thousand watts or more. RF power transfer operates over longer distances (tens or hundreds of meters or more) and provides more modest levels of power (a few milliwatts or less).
Industry:Technology
Wireless Local-Area Network (WLAN) is a LAN communication technology in which radio, microwave or infrared links take the place of physical cables. The 802.11 family of standards issued by the IEEE provides various specifications covering transmission speeds from 1 Mbps to 54 Mbps. The four main physical-layer standards are 802.11a, 802.11b, 802.11g and 802.11n.
Industry:Technology
