Home > Blossary: Information Technology
The entire spectrum of technologies for information processing, including software, hardware, communications technologies and related services. In general, information technology (IT) does not include embedded technologies that do not generate data for enterprise use.

Category: Technology

Company: Gartner

1778 Terms

Created by: consultant

Number of Blossarys: 2

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Customer relationship management (CRM) software addresses customer life cycle management business processes, and provides functionality to enterprises in sales, marketing and customer service ...

Domain: Technology; Category: Information technology

Customer relationship management (CRM) analytics collect, organize and synthesize consumer data captured across the organization to help healthcare payers solve customer-facing business problems ...

Domain: Technology; Category: Information technology

Customer self-service and support is a blend of customer-initiated interaction technologies that are designed to enable customers to service themselves. It includes electronic records management ...

Domain: Technology; Category: Information technology

Once known as the “complaint department,” customer service and support or CSS is responsible for retaining and extending customer relationships once a product or service is sold. Due to the ...

Domain: Technology; Category: Information technology

Tools to allow assignment of levels of network management functions and capabilities to selected nodes throughout the network. With this, the degree of centralization vs. decentralization of network ...

Domain: Technology; Category: Information technology

Also known as a “computer incident response plan,” this is formulated by an enterprise to respond to potentially catastrophic, computer-related incidents, such as viruses or hacker attacks. The CIRP ...

Domain: Technology; Category: Information technology

Also known as a “computer incident response team,” this group is responsible for responding to security breaches, viruses and other potentially catastrophic incidents in enterprises that face ...

Domain: Technology; Category: Information technology

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Category: Technology

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