Home > Blossary: Information Technology
The entire spectrum of technologies for information processing, including software, hardware, communications technologies and related services. In general, information technology (IT) does not include embedded technologies that do not generate data for enterprise use.

Category: Technology

Company: Gartner

1778 Terms

Created by: consultant

Number of Blossarys: 2

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The process of specifying the level of resources (facilities, equipment and labor force size) that best supports the enterprise’s competitive strategy for production.

Domain: Technology; Category: Information technology

Capable to promise (CTP) systems enable enterprises to commit to customer orders based on production/resource capacity (available or planned) and inventory (available or planned). CTP solutions ...

Domain: Technology; Category: Information technology

An application used by marketers to design multichannel marketing campaigns and track the effect of those campaigns, by customer segment, over time.

Domain: Technology; Category: Information technology

Campaign management applications help organizations segment, target and manage multichannel marketing messages. Elements of functionality include data mining, customer segmentation, customer-event ...

Domain: Technology; Category: Information technology

Caller ID is a telephone service that records the telephone numbers of incoming calls; it is a form of automatic number identification (ANI). Caller ID systems can be integrated with customer ...

Domain: Technology; Category: Information technology

Call processing is defined as the sequence of operations performed by a switching system from the acceptance of an incoming call through the final disposition of the call.

Domain: Technology; Category: Information technology

Call detail recording (CDR) is a means of capturing telephone system information on calls made, including who made the call, where it went and what time of day it was made, for processing into ...

Domain: Technology; Category: Information technology

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Category: Technology

By: consultant


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