Category: Technology
Company: Gartner
Created by: consultant
Number of Blossarys: 2
English (EN) A customer engagement center (CEC) refers to a logical set of technologies and business applications that are engineered to provide customer service and support, regardless of the interaction (or ...
Customer communications management (CCM) is defined as the strategy to improve the creation, delivery, storage and retrieval of outbound communications, including those for marketing, new product ...
Customer analytics is the use of data to understand the composition, needs and satisfaction of the customer. Also, the enabling technology used to segment buyers into groupings based on behavior, to ...
Specialized multibutton telephones designed expressly for a particular private branch exchange (PBX). Unlike the locking buttons on normal key telephones, the buttons on a custom key set are used to ...
A widely used controlled medical vocabulary authored by the American Medical Association, this system describes medical and surgical procedures in a hierarchical format with six major sections and ...
A transmission technique that recognizes current flows rather than voltage levels. It was traditionally used in teletypewriter networks incorporating batteries as the transmission power source.
The longest length of time involved to accomplish the activity in question. For any item planned through material requirements planning, it is found by reviewing each bill-of-material path below the ...
